Discover our history, culture, and purpose
At FirstLight® Home Care, our passion for caring drives everything we do. We're committed to fostering connections and supporting our entire community, from franchise owners and clients to our dedicated caregivers. When you start a senior and home care business with our franchise, you won't just be running a business – you’ll be making a meaningful impact that enriches lives and strengthens communities.
Since our founding in 2010, FirstLight has been deeply committed to being listeners, helpers, and trusted friends to those we serve. This vision evolved into our signature Culture of Care, where everyone in our organization embodies the caregiver spirit at heart.Our commitment to supporting each other through leadership resources, caregiver training, and mutual respect fuels our mission to provide exceptional care to those we serve.
A model built for you and our clients
Our home care franchise model empowers owner success while prioritizing exceptional client care. Here's why we’ve grown to nearly 200 home care locations across the United States:
Unrivaled experience
The FirstLight team brings over 100 years of combined caregiving experience and 200 years in franchising, setting them apart from most franchises. This wealth of knowledge and expertise ensures top-quality service and innovative solutions for clients and franchise owners alike.
Industry-leading support
We ensure our franchisees are never alone on their journey. Our training resources include online and in-person sessions, hands-on learning, virtual assistance, on-site visits, and more.
Plus, every new franchise owner is also assigned two key specialists:
- A Launch Specialist will guide you through the initial stages, providing expert advice on setting up your business.
- A Licensure Specialist to help expedite the process of obtaining necessary licenses.
These roles are unique to FirstLight and recognize that starting a business needs different support than daily management. You’ll be supported by a dedicated leadership team committed to guiding you through every aspect of the franchising process and navigating all the risks and rewards of franchising.
Guided by our values
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Franchisee satisfactionFranchise Business Review recognizes us for excellence in achieving franchisee satisfaction.
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Caring is our calling
Our principles are honor, dignity, respect. We have the opportunity to uplift & empower others.
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Strategic directionWe partner with industry-leading providers to advance & secure our role in health care.
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Supportive team260+ years of experience in franchising and 160 years in home care. We provide robust training for franchise owners.
A culture of care
Our biggest differentiator is our Culture of Care. It's not just a motto or marketing tactic – it's our way of life and the foundation for everything we do. It includes:
Care for others
Our Culture of Care reflects our commitment to delivering top-quality personal service to help clients live happily at home. We assist seniors, those recovering, people with disabilities, veterans, busy moms, and anyone needing support and companionship. Whoever needs it, we’ll be there.
Our team ensures client and caregiver satisfaction through our 7 Touchpoints Program, involving seven check-ins within the first three months of home care. This includes an intake call, in-home assessment, and follow-ups before and after caregiver shifts to ensure every client and caregiver is happy, comfortable, and receiving the best possible care.
