Frequently asked questions

When researching various franchise opportunities, you want to make sure you find as much information as possible to ensure you are making the best choice for yourself and your future. At FirstLight® Home Care, it’s very important to us that we find the perfect match for new franchise owners. After all, we are a provider of compassionate home care services and are in the business of improving the lives of others. Franchise owners who share our mission and values are not just preferred, but integral to who we are. 

We invite you to thoroughly explore our website to learn about every aspect of our business. You will no doubt have some questions, which is why we’ve compiled some of the most common ones below, along with our answers. Take a look at them below and if you still have some questions about our home care franchise, reach out to our team so that we can answer them for you. 

Request information about our senior care franchise! 
Still have questions? Reach out to our team at (866) 288-4727.

  • FirstLight information

    • What Is the Difference Between Medical and Non-Medical Care?

      Not everyone needs in-home skilled medical care. This creates a valuable niche for non-medical home care providers that can help seniors remain independent through companion and personal care services, such as basic help around the house, transportation to appointments, reminders to take medication, and assistance with eating and bathing.

      Due to lower labor and insurance costs, profit margins for non-medical care businesses can be just as good – or even better – than medical home care companies.

    • What Does FirstLight Offer Besides Senior Care?

      While senior care is FirstLight's most popular service, our franchise offers various home care services for individuals and their families, such as those recuperating from surgery or injury, people with disabilities, veterans, busy moms, and anyone else who could benefit from assistance and companion care.

    • What Makes FirstLight Different from Other Home Care Franchises?

      Many aspects of the FirstLight system make it the best senior care and home care franchise compared to similar franchises in the same industry. Some stand-out features include our:

      • Second-to-none senior care franchise network
      • Culture of Care
      • Client-centric service focus
      • Affordable technology platform
      • Caregiving selection and training tools
      • Proprietary Intranet communication system
      • Exclusive back-office accounting service
      • Highly scalable web-based staffing and scheduling software
      • Unrelenting pursuit of service leadership
      • Growth incentive program
      • And so much more
    • Does FirstLight Offer Protected Territories?

      Yes! Every FirstLight Home Care franchise territory is a protected area, and no one else will be granted a license to market in your area from the first date of operation.

    • How Can Interested Individuals Get More Information?

      To learn more about our home care franchise opportunity, simply fill out the form on our website or give us a call at (866) 288-4727. We can provide you with the latest information about our opportunity and answer any additional questions you may have about your options.

  • Franchisee support

    • How Does FirstLight Support Franchisee Growth?

      We believe in a straightforward principle: when our franchisees thrive, we all prosper together. Our support is geared primarily toward enabling growth. You'll receive a range of direct services and training, including:

      • A five-day, intensive new-owner learning session
      • Onsite visits
      • Telephone coaching
      • Operational analysis
      • Access to intranet forums
      • Regional meetings and national conferences
      • Entrepreneurial network sharing

      We'll also provide future services as we evolve and your FirstLight business grows, adapting to your changing needs.

    • What Kind of Training Do FirstLight Franchisees Receive?

      Our home care franchise training begins with 55-60 hours of online Pre-Flight training, followed by five full days of Flight School new owner training at our headquarters in suburban Cincinnati, OH.

      This is hands-on and personalized in small groups to maximize the learning experience. Additionally, ongoing training modules are provided for your managers, caregivers, referral networking managers, and care managers, and schedulers as your business grows and training needs evolve. We believe in “learning for life” and have patterned our franchise services in the same manner.

    • Do Owners Receive Guidance on Purchasing Equipment and Supplies?

      Yes! We have created and continue to develop an extensive collaboration with leading provider partners for nearly every type of equipment and supplies required to operate a prosperous FirstLight franchise.

      Our pre-training and pre-opening checklists will assist you at every stage, helping you maximize the advantages of our partnerships with providers. Weekly coaching sessions with your dedicated Launch Specialist will further support you along your journey.

    • Do Owners Receive Assistance in Planning the Grand Opening?

      We wouldn't leave you hanging when it comes to your big event. Your Launch Specialist will work with you through pre-training and post-training and even visit you onsite within your first 30 days of operation to ensure your senior care grand opening is a huge hit.

      Your first day is important in the home care industry. We’ll gladly share our experience and guide you through all the key preparations as you complete training and open your FirstLight franchise.

    • Does the Senior Care Industry Have High Growth Potential?

      The demand for senior and home care services continues to increase annually. Every day in the U.S., 10,000 people celebrate their 65th birthday. Over the next decade, the number of older adults is expected to double, ultimately representing more than 20 percent of the population by 2050.

      The need for senior care services is being fueled by a combination of demographic and societal factors, including:

      • The baby-boomer bubble began touching retirement age at 65 in 2011.
      • Medical technologies are enabling seniors to live longer, more active lives.
      • More families are struggling with the stress of caring for their parents and their own children.
      • A recent AARP survey suggests that 77% of people over 50 prefer remaining in the comfort of their own homes to moving to a nursing home or assisted living center.
    • How Much Do FirstLight Home Care Franchisees Make?

      The U.S. home care industry is valued at approximately $137 billion, with non-medical home care representing a significant and rapidly expanding portion of this market. FirstLight franchisees see an average gross revenue of $743,569.11*, with the top performers in our system over $6 million.

      **Please see our latest FDD for more details.

  • Ideal candidate

    • What Are the Financial Requirements to Open a FirstLight Home Care?

      To open a FirstLight Home Care franchise in the United States, you need a net worth of $250,000, including at least $150,000 in liquid assets. The total initial investment is $125,675 to $199,660**.

      **Please see our latest FDD for more details.

    • Do Owners Need Healthcare or Other Experience to Become a Home Care Franchisee?

      No, you do not need experience in healthcare, caregiving, or other related fields to become a FirstLight Home Care franchise owner. Our comprehensive training and ongoing support provide goal-oriented individuals from all occupations and walks of life with great potential with the FirstLight Home Care operating system.

    • What Are the Initial Franchise and Royalty Fees to Open a FirstLight Home Care?

      Our initial franchise fee is $50,000, which includes a wide range of services built in to help you hit the ground running. Our royalty structure is a low, consistent 5% of your revenues monthly and based on your revenues collected, NOT as revenues are billed. This approach is another way to support you in achieving greater prosperity as a home care franchisee.

    • What Are the Characteristics FirstLight Looks for in Franchisees?

      We look for caring, compassionate, outgoing, detail-oriented, visionary, entrepreneurial, positive, and self-motivated people or teams of people who are willing to follow a proven system, desire to deliver excellent service, and desire to be on a winning team. Along with these characteristics, our ideal candidate must meet our minimum financial requirements. It’s also recommended for an equity owner to be actively involved in the business.

    • What Are the Steps to Becoming a FirstLight Franchisee?

      All potential and interested franchisees go through a very defined and personal process to explore the FirstLight franchise opportunity and get to know each other better. From initial contact to the grand opening of your franchise, we have 10 clear steps to follow. We'll follow your speed, as deliberate or accelerated as you are comfortable with.

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